4 surveys and you’re out
Funny thing happened to me this week, which at first I didn’t think much about, but after receiving 4 survey emails in 3 days, all I could do is laugh because I knew that even if I decide to complete them, nothing will change by the company conducting the survey. They will still hire careless customer service reps, with no decision-making skills to NOT answer our concerns and questions over the phone. They will not improve their service no matter how sorry they say they are that we experienced the problems that we did when we contacted them in the first place. And for GOD’s sake can you please stop saying “is there anything else I can do for you” towards the end of a call, when you haven’t done anything in the first place. So the question goes like this: Why the heck are you conducting the survey in the first place? My first guess is: It is a technique used to discourage the customer from complaining. They figured if they can SURVEY you …